Question 1

How does the booking deposit work?

Accepted Answer

When you book with Malta Explorers, you pay a booking deposit online (17% of the activity price + a small service fee) to secure your spot. The remaining 83% is paid directly to the activity provider on the day of your experience. Your total cost is very close to the activity price displayed — there are no hidden fees.

Question 2

Is it safe to pay online?

Accepted Answer

Absolutely. All payments are processed through Stripe, one of the world's most trusted and secure payment platforms. Your card details are encrypted and never stored on our servers. You'll see a padlock in your browser and a Stripe receipt immediately after payment.

Question 3

What happens after I book?

Accepted Answer

You'll receive an instant booking confirmation email with your unique booking reference, the activity details, and the meeting point address. Simply show this email (on your phone is fine) when you arrive at the activity. Arrive 10–15 minutes early to meet your guide and complete any safety briefings.

Question 4

What is the cancellation policy?

Accepted Answer

All deposits are non-refundable. When you complete a booking, your slot is held exclusively for you — it's removed from our calendar and no other guest can take it. If your plans change, contact us as soon as possible and we'll do our best to move you to a different date or time, subject to availability. In the event the activity is cancelled by us due to weather or sea conditions, you will receive a full refund or a complimentary reschedule.

Question 5

Can I change the date of my booking?

Accepted Answer

Yes. Contact us via WhatsApp (+356 7965 4501) or email at least 24 hours before your activity and we'll do our best to accommodate a date change, subject to availability.

Question 6

Where do activities depart from?

Accepted Answer

All our activities depart from St Thomas Bay, Marsaskala — a beautiful sheltered bay on the south-east coast of Malta. It's approximately 20 minutes by car from Valletta and 10 minutes from Marsaskala town centre. Free parking is available on-site.

Question 7

What age restrictions apply?

Accepted Answer

Each activity has its own minimum age requirement shown on the activity page. For jet ski hire: minimum 18 years to drive (passengers min. 10). For kayak and SUP: minimum 16 for solo. Boat trips and dolphin watching are suitable for all ages including young children.

Question 8

Do I need prior experience?

Accepted Answer

Most activities are designed for complete beginners. Jet skis, kayaks and SUP boards all include a safety briefing before departure. The Blue Grotto Jet Ski Safari is guided throughout — your guide sets the pace and no prior experience is required.

Question 9

What should I bring?

Accepted Answer

For water activities: swimwear, a towel, sunscreen (reef-safe preferred), and a change of clothes. For boat trips: add water, snacks, and a hat. We recommend a waterproof phone case or leaving valuables locked in your car.

Question 10

Are activities weather dependent?

Accepted Answer

Yes. Water activities operate in good weather and safe sea conditions only. If an activity is cancelled by the provider due to weather or sea conditions, you will receive a full refund or a free reschedule. We recommend booking early in your stay so you have flexibility to reschedule if needed.

Question 11

Can I book for a group?

Accepted Answer

Yes. Activities like the 28ft boat can accommodate up to 15 people and are great value for groups. For large group enquiries or private charters, contact us via WhatsApp at +356 7965 4501 and we'll put together the best option for your group.

Question 12

Why book through Malta Explorers?

Accepted Answer

We make it simple: real-time availability, instant confirmation, secure online payment, and multilingual support in 5 languages. You pay a small deposit online and the rest on the day. If anything changes, we're available via WhatsApp 7 days a week.

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